Sanctuary Students residents' guides

Hello and welcome to Dundee!

Firstly, thank you for choosing Dundee to call home this year; we want to ensure you get settled in as quickly and easily as possible. This booklet should help as it contains everything you need to know about living here. You will find answers to many of our frequently asked questions including reporting repairs, communal living advice, personal safety information and – most importantly – how to keep your new home clean and tidy.

These halls of residence are owned by Dundee Student Villages (DSV), while the University is your landlord and looks after your rent and welfare, the day-today management of these residences is handled by us, Sanctuary Students. We are here to help you and we hope your time with us is an enjoyable one.

We suggest reading your offer of accommodation again as it may have been some time since you agreed to it and provides a full list of your obligations, as well as those of Sanctuary Students and the University. It is also available to you on the University’s eVision system.

If you have any questions or concerns about the residences during your stay, please get in touch with the on-site team. You can do this by popping to the office, giving them a call or sending an email.

Arrival day

You have now arrived and collected your keys. With your keys you received a welcome pack which includes maps, your new mailing address and lots of other useful information to help get you started. 

Inventory

Scan the QR code where you can complete the inventory form. Complete the form within 48 hours of arrival.

The inventory lists all the items you should find in your room and shared common areas. This is your opportunity to make note of any damaged or missing items, so it’s important you take some time to complete this.

Note: By not completing the inventory, you may be liable for the cost of repairing or replacing any damaged or missing items when you leave.

We try to ensure everything’s in good working order ready for when you move in, but unfortunately, things do break from time to time. If you come across any maintenance issues on your arrival, please do not list them on your inventory as these may take a few weeks to process. Instead, pop and see the team at the office, give them a call or send an email.