Privacy notice for Enquiry Centre

How we use your information

The University’s Enquiry Centre provides a range of wellbeing support for students and staff of the University including Peer Connections.

The way that we use your data will vary on a case by case basis depending upon your needs, but in general, we will ask you for information concerning your identity and details of the issue for which you would like support. We will then, with your permission, pass your data to relevant sources of support within the University and to external sources of support with whom we work.

Personal data

The personal data we normally require is your name, contact information (address, email address, mobile telephone number), student ID number and date of birth.

Special categories of personal data

During your interaction with the enquiry centre, you may provide special category data to our teams, depending upon the nature of support you require. Special categories of personal data are data concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning your sex life or sexual orientation.

Data controller

The data controller for your personal data is the University of Dundee.

Data will be processed using the University’s business systems. The University has contracts with providers for their cloud services to safeguard your data.

Lawful processing

The University will normally process your personal data and special categories of personal data on the basis of your consent. However, please note that there may be circumstances in which your data is processed without your consent, for example where we consider there to be a risk to life (vital interests) or further to legal obligations or in connection with legal claims.

In addition to how we process your personal data under this privacy notice, the University may process your personal data according to its other applicable privacy policies, including but not limited to:

• Privacy Notice for Students
• Safeguarding Protocol
• Privacy Notice for student applicants 

Criminal offence data

During your interaction with the Enquiry Centre, you may provide our teams with criminal offence data (such as information about suspected offenders in the context of criminal activity and allegations) depending on the nature of the support you require. For more information on how that information is used please see the separate Privacy Notice published on the University’s Data protection web page – Privacy notice for Criminal Conviction Data | University of Dundee, UK

Further information on other privacy notices which may apply to you from time to time can be found on the University's Data Protection web page. 

We recommend that you review these policies and if you have any concerns, please contact our Data Protection Officer.

Your rights

The University respects your rights and preferences in relation to your data. If you wish to update, access, erase, or limit the use of your information, please let us know by emailing the Enquiry Centre Manager at enquiry@dundee.ac.uk.

Please note that without personal information it is impossible for the Student Support team to provide wellbeing support and other services agreed between the student and the University’s Enquiry Centre.

The information will not be disclosed to any other third party and will not be used outside of the University, unless required by law or in an emergency.

If you wish to complain about the use of your information, please email dataprotection@dundee.ac.uk. You may also wish to contact the Information Commissioner’s Office.