Receptionist - UOD1709

Sport and Active Health (SpAH), Student Services Full-Time, Permanent

Grade 3 (up to £22,681 per annum)

The Institute of Sport and Exercise (SpAH) provides the dynamic lead for the University's sporting and physical activity offer to staff and students by creating and delivering a positive culture and vision. The University mission - to transform lives - is at the very core of the Institute's work as we use sport, exercise and physical activity to improve the health and wellbeing of the University community.

We are currently recruiting for an exceptional individual to join us as a Receptionist and assist us in delivering a high standard of front-line customer service to all users of our facilities. This post is a full-time, permanent, appointment, working a 2-week rotating shift pattern.

If you have proven experience in a commercial reception setting (particularly if this in a higher education or sport and exercise sector), are committed to delivering a high professional standard of customer care, and would like to work in a dynamic environment with a diverse client base, then we'd like to hear from you.

Your priorities will focus on providing all day-to-day reception duties including;

• Efficient and courteous management of in-person and telephone enquiries
• Proactively providing customers with information to assist in their use of the facilities
• Processing customer bookings using the ISE Information Management System
• Managing front-line customer complaints in a positive and reassuring manner
• Assisting, as appropriate, in the wider Institute administration activities

Who we're looking for… you will have;

• Previous experience of reception duties within a commercial, preferably higher education or sport/exercise, sector
• Excellent verbal and written communication skills
• Demonstrated computer literacy
• Exceptional all-round customer care skills
• High professional standards

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and- coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

For further information about this position please contact Maurice Hill at m.hill@dundee.ac.uk. To find out more about Sport and Active Health please visit www.dundee.ac.uk/sport-active-health.